Scoped around your goals, not a fixed menu

Media spend on platforms like Google and Meta is billed directly by those platforms and is separate from our management fee.

No — the discovery call and initial proposal come at no cost, so you know the scope and investment before committing to anything.

Yes — many clients start with a single service and expand into a Growth Bundle once the first is delivering results.

It depends on the service — a one-off project like a website build has no ongoing contract, while retainer-based work like SEO or social media typically runs in three- or six-month cycles for the strategy to actually show results.

Project work is usually split into milestone-based payments tied to deliverables, while retainers are billed monthly in advance. The exact schedule is confirmed in your proposal before work starts.

Yes — bundles are flexible. If a service is no longer needed, we'll rescope the engagement and adjust the invoice going forward rather than locking you into the original bundle.

Often, yes — coordinating multiple services under one team is more efficient for us, and that efficiency is usually reflected in bundled pricing compared to booking each service separately.

Completed milestones are non-refundable since work and time have already gone into them, but we'd rather fix a concern directly — raise it with your account contact and we'll work through it before it becomes a billing issue.

Yes, all invoices are GST-compliant and sent against agreed milestones or monthly for retainers, with clear line items so you can see exactly what you're being billed for.